WAKE Technology Services Inc. (WAKE TSI) helps organizations leverage technology as a strategic advantage. Whether you need assistance identifying an issue, executing a project, or managing ongoing IT support, our team takes the time to understand your business first. We listen carefully, assess your needs, and deliver tailored solutions that optimize performance, control costs, and maximize the value of your technology investments.
We do Info Tech
Strategic Consulting
Managed Services
Help Desk & ITSM
Helpdesk & ITSM
We offer flexible, tailored support options—ranging from after-hours coverage and staffing gap support to fully managed help desk and IT service management (ITSM) solutions.
Cyber Security
We design, deploy and manage a range of products and services to protect, identify and remediate vulnerabilities to inside and outside threats.
Managed IT
Let us handle the day-to-day management of your IT needs so you can focus on your business.
Productivity
Our productivity assessments will help measure and track productivity across your organization.
Interim & Virtual Executives
We match interim leaders for your unique situation to help guide your organization through transition.
Additional Services
We offer a wide range of services for organizations of all sizes. Contact us today for a custom solution.
Helpdesk & ITSM
WAKE TSI provides custom help desk and ITSM support for your organization
We believe that while on the surface technology may appear similar, no two organizations have exactly the same help desk and ITSM needs.
All WAKE TSI clients receive a custom solution with dedicated resources. Our USA-based employees become familiar with your IT team’s needs and develop relationships with your staff over time. The goal is to create the best customer service experience by learning more about your team and IT environment.
With our decades of IT experience, we provide tremendous value to clients and help them achieve a wide spectrum of goals.
Unique circumstances and critical differences often define an organization’s true support requirements. Accordingly, we take a consultative approach to understand and refine the best model to guide your business and technology goals.
Contact us today to learn how WAKE TSI can help your organization.
Managed IT
WAKE TSI’s Managed IT services can help your business run efficiently
Your company increasingly relies on technology, so when things break and employees cannot function, the problems begin to pile up. The focus of our Managed IT service is on maintaining all of your core technology needs to allow your business to run productively. We tailor your specific business objectives to create an effective support model. Whether it is 24/7 management of everything IT, supporting a hosted server platform or anything in between, we help you meet your goals.
Interim & Virtual Executives
WAKE TSI provides Interim IT Executives to help guide your organization through transition
Executive transitions happen. And at times it can affect your operational and financial performance. The key to deploying a successful senior level interim leader is matching his or her skills and experience to your unique situation. Here’s where WAKE TSI is uniquely prepared to answer the call. We will draw from our staff of seasoned IT professionals, in an Interim CIO, CTO, Director or Manager capacity, with more than 20 years of executive IT experience. Each one is a professional who has made a long-term commitment to short-term assignments. And every Interim IT Executive is also backed by the entire WAKE TSI team, including best practices gained from decades of IT management experience.
Another way organizations are avoiding transition hiccups is with ongoing Virtual Executive positions. For a fraction of the cost, our team integrates with your organization and provides leadership support.
Cyber Security
WAKE TSI provides a unique blend of cyber security and managed services to help put your organization in the best possible defensible position.
WAKE TSI provides a unique blend of security and managed services to help put your organization in the best possible defensible position. We are not just an IT company that “does IT”. We have a dedicated team that focuses solely on cyber security.
Organizations large and small are asking when not if cyber criminals will shut down their operations and/or steal their data. Don’t be an easy target — get help from people who care about your organization’s security.
WAKE TSI provides the following Security Consulting and Managed Services:
Security Consulting
- Security Risk Assessments
- HIPAA Assessments
- Penetration Testing
- Security Remediation
- Compliance Training
- Policy and Procedures
- Security Strategy Consulting
Security Services
- Security Information Event Management (SIEM)
- Security Operations Center
- Real Time Security Monitoring & Behavioral Analytics
- Vulnerability Scanning
- Endpoint Protection
- Secure Email
- Secure Messaging
- Encryption
- Digital Forensics
Productivity
Since its inception, WAKE TSI has been consulting with client organizations on the evolution of their data center and computing environments - As technology has evolved, we have evolved
Do you still operate your own data center?
Do you still utilize colocation data center space?
Do you still have servers under your desk or in a coat closet?
If you answer Yes to any of these questions, we should talk about what the cloud can do for you. Decisions on your computing strategy should be made based on facts, not emotion. And, it’s not an all or nothing proposition. Taking a hybrid approach may be your best move – Control risk and reap the benefits of hosting.
Did you know…
- The cloud lets you allocate capacity on demand without over or under buying.
- Moving to the cloud lets you move to an OpEx model; No more CapEx. The pay-as-you-go cloud model lets you get away from having to make an “investment” in compute power.
- Properly designed and executed, the cloud IS HIPAA compliant. Cloud providers will execute a BAA.
- The cloud already has some Disaster Recovery built-in and can easily be configured for even more protection. Many cloud providers will offer a 100% up-time guarantee.
- Security must be a high priority for cloud providers. Reputable cloud providers are able to employ more security resources than individual organizations.
Since its inception, WAKE TSI has been consulting with client organizations on the evolution of their data center and computing environments. As technology has evolved, we have evolved.
WAKE TSI will assess your current computing environment and help build a customized strategy to leverage the benefits of cloud computing. WAKE TSI provides:
- The consultative services to build the strategy, develop the plan, and execute the migration.
- The Linux and Windows cloud services needed to support the strategy.
- The ongoing managed services needed to support the new environment.
About Us
WAKE TSI specializes in strategic IT services that help drive operational efficiencies directly impacting the your bottom line.
We save clients money while streamlining technology services, privately, expeditiously, and seamlessly. Since 2004, WAKE TSI has been serving clients in the healthcare, university, education, life sciences, commercial, federal, and state sectors. In fact, some of WAKE TSI’s largest healthcare clients are among the nation’s top 100 healthcare institutions as rated by U.S. News & World Report.
Our consultants are experienced former CIOs, CTOs, and IT Directors who get the big picture of information technology. We have the hands-on technology and communication skills that today’s complex environments demand. Together, the team boasts numerous years of field experience, which enables us to continually and confidently develop the strategy and technology blueprints that guide the selection, upgrade, and implementation of infrastructure technologies at organizations around the country.
Words From Our Clients
How do clients define the success of a consulting engagement?
For our clients, it’s pretty straightforward: deliver what you promised.
WAKE TSI has helped us with a number of our IT needs. We can count on them to run things smoothly and help us should we experience any issues. They have become a trusted partner and I would highly suggest using them for any of your technology needs!
I would not have trusted such forward-thinking and aggressive projects to anyone else. They ensured that all our IT interests were addressed and protected.
WAKE TSI brings strong technical expertise to supplement our local talent, while providing an objective perspective to our technology choices. WAKE TSI has been able to accommodate the aggressive schedule we have for making decisions for the potential addition of Storage Area Network and Enterprise Management technology into our organization’s toolset. Their interaction with vendors directly on our behalf has given us the ability to sustain our regular work load in the midst of two large enterprise initiatives.
WAKE TSI provided our organization with cost-effective and highly professional security services. They provided straight forward and useful security deliverables. I would recommend utilizing them for any security work your organization is looking to accomplish.
When I worked with Gene, I observed his commitment to the customer, doing the right things for the right reasons, his leadership, project management and technology skills that resulted in very satisfied clients and repeat business
WAKE TSI has a wide knowledge of managerial and technical issues that directly impact the day-to-day operations of any healthcare organization. They have been instrumental in helping us to maintain a modern and secure environment.
Gene and WAKE TSI ‘s knowledge and service contribution to the data center environment at Children’s Hospital of Philadelphia was instrumental in their facility wide implementation of a major HIS upgrade hosted on a new, geographically redundant Citrix environment.
We engaged WAKE TSI to stimulate an ITSM culture change which would allow the current staff to be more responsive. As apart of the overall engagement, WAKE TSI has redesigned our workflow and provided remote call center support staff that have seamlessly integrated with the HHS Customer Care staff. They now handle over 60% of first call support, allowing the HHS technical team to focus their attention on complex issues. These changes have yielded impressive gains in both customer satisfaction and IT staff engagement. WAKE TSI continuously delivers positive results and provides excellent value to HHS.
We look to WAKE TSI when we have issues that we don't have the time or resources to solve. They manage various parts of our environment and always work to keep our cost contained.
From our blog
Actual Value in After Hours IT Support
The pleasurable things that we experience in life are often not tied to the specific action themselves, but rather the hidden benefits. These are the things that we are truly seeking. The encounters that make our brain flood with dopamine and undergo a sense of enjoyment. Think of your favorite activity that you enjoy on…
Getting Ready to Buy a Server? WHY???
I had the radio on for background noise and a commercial came on from a local IT services company touting that they will build servers for small businesses. I was sure that I misheard the commercial and waited for it to be replayed. I heard it correctly. They were indeed targeting the small business community…
Security: You can’t just check the boxes
Organizations rely on safety nets to protect their bottom line from a catastrophic event. The healthcare industry is no different. Security breaches are becoming more rampant and, due to government regulations, expensive to address in their aftermath. To protect themselves, organizations are taking out liability insurance policies to help defer the costs when a data…
Contact Us
Get in touch
- West Chester, PA
- info@waketsi.com
- 610-692-3869
- 877-WAKETSI
