WAKE TSI believes that while on the surface their technology needs may appear similar, no two healthcare organizations have exactly the same needs.

Why WAKE TSI Service Desk?

  • USA based healthcare IT team to support your organization
  • Higher satisfaction ratings from the clinical staff
  • Better utilization of your existing IT staff
  • Increased availability of service desk support
  • Trend analysis and incident prioritization
  • Affordable, and valuable expert healthcare IT support

Physician Practices

  • Service desk support for your practice when you need it most
  • Customized support models
  • One call support for all help desk needs

Critical Access Hospitals

  • Cost conscious solutions to help existing IT team with coverage, including after-hours
  • Metrics based support planning for your organization
  • Complete outsource of help desk to free up IT resources for forward thinking tasks

IPA, ACO, CIN

  • Model to achieve IT standardization and simplicity
  • Prodigious economies of scale through consolidation and expert support
  • GPO capabilities with expert support and consultative delivery of technology

FQHC

  • Cost conscious solutions to help existing IT team with coverage, including after-hours
  • Customized models that work with your organization’s structure
  • Complete outsource of help desk to free up IT resources for forward thinking tasks

Community Hospitals

  • Consultative approach to optimizing help desk support
  • Segmentation of current IT support creating a more effective customer service model
  • Customized support models including complete help desk management, gap coverage, and after hours
  • Ongoing training, support, and consulting based on organizational needs

IDNs

  • Consultative approach to optimizing service desk
  • Integrate directly with existing help desk and communication systems
  • Achieve economies of scale by leveraging expert assistance

Service Desk Support Models

AUGMENTATION for peak periods of call volume across all shifts. This may also include increased phone support as needed for overloads that come with system upgrades and overhauls.

AFTER HOURS SERVICE DESK pay-as-you-go model for an affordable customer service solution. Integrating with your existing help desk to seamlessly provide after hours service when your organization needs it.

GAP COVERAGE to cover 2nd shift, 3rd shift, vacations, weekends and holidays.

COMPLETE SERVICE DESK MANAGEMENT to free up valuable IT technical resources for higher level tasks